FREQUENTLY ASKED QUESTIONS
for any further questions please email us at glacialpleasures@gmail.com
Why choose a glass dildo? Glass dildos provide numerous benefits that make them an excellent choice for many: Non-Porous Surface: Our glass dildos are non-porous, meaning it doesn't have microscopic pores that can trap bacteria, bodily fluids, or other contaminants. This makes them easier to clean thoroughly and reduces the risk of bacterial buildup and infections. Easy to Sterilize: Glass dildos can be sterilized by boiling them in water or using other sterilization methods like a dishwasher. This level of cleaning can effectively eliminate germs, viruses, and other pathogens, ensuring a high level of hygiene. Resistance to Staining and Odors: The smooth, impermeable surface of glass does not absorb colors or odors from lubricants or bodily fluids, maintaining its cleanliness and aesthetic appeal over time. Compatibility with All Lubricants: Glass is compatible with all types of lubricants. This means users can choose the lubricant that best suits their needs without worrying about potential material degradation or contamination. No Degradation Over Time: Unlike some materials that can break down or become porous with repeated use and cleaning, high-quality glass (such as borosilicate glass) remains stable and intact, ensuring it stays as clean as when it was first used. Smooth Surface: The polished, smooth surface of glass dildos minimizes areas where bacteria can cling, making them easier to clean thoroughly with simple washing. ​ These characteristics collectively make glass dildos a cleaner and more hygienic option compared to some other materials used in sex toys.
How do I clean my glass dildo? Cleaning a glass dildo is straightforward due to its non-porous surface. Here’s a step-by-step guide to ensure it’s properly cleaned and safe for use: ​ Regular Cleaning (After Each Use) Rinse with Warm Water: Start by rinsing the glass dildo with warm water to remove any surface debris or bodily fluids. Use Mild Soap: Apply a mild, unscented soap to the dildo and gently scrub it with your hands or a soft cloth. Ensure you clean all parts of the dildo, paying special attention to any grooves or textured areas. Rinse Thoroughly: Rinse the dildo again with warm water to remove all soap residues. Dry: Pat the dildo dry with a clean, lint-free towel. Ensure it’s completely dry before storing it to prevent any moisture buildup. ​ Deep Cleaning (Periodic Sterilization) Boiling Method: Boil Water: Bring a pot of water to a boil. Boil the Dildo: Carefully place the glass dildo in the boiling water for about 3-5 minutes. Ensure the dildo is fully submerged and doesn’t touch the sides of the pot to avoid potential damage. Remove and Dry: Use tongs to carefully remove the dildo from the water. Let it cool on a clean, dry towel before using or storing it. Dishwasher Method: Place in Dishwasher: Place the glass dildo on the top rack of your dishwasher, away from other dishes. Run a Cycle: Run the dishwasher on a normal cycle. Dry: Allow the dildo to air dry or use a clean towel. ​ Additional Tips Avoid Abrasives: Don’t use abrasive cleaners or scrubbing pads as they can scratch the glass surface. Check for Damage: Always inspect the dildo for any chips or cracks before and after cleaning. If you find any damage, do not use the dildo as it could cause injury. Storage: Store your glass dildo in a clean, dry place. Some glass dildos come with a storage pouch, which is ideal for keeping it dust-free and protected from accidental damage. ​ By following these steps, you can ensure your glass dildo remains clean, safe, and ready for use.
What are glass dildos made out of? All of our glass toys are made of 100% pure borosilicate glass that has been both annealed, making it the most body-safe, non-porous, hypoallergenic product for internal use. ​ Our glass products made of borosilicate glass can stand extreme temperatures making it perfect for temperature play (can be heated or cooled). According to the Mohs hardness Scale, the hardness of glass is borosilicate 3.39.
Are glass dildos safe? Our dildos are made of body safe, fully annealed solid borosilicate glass. Borosilicate glass is much stronger than regular glass. ​ To demonstrate their durability, I tested their strength by driving my car over one multiple times, and impressively, it emerged without any damage! ​ Additionally, its non-porous nature ensures it remains more hygienic than other materials. Being hypoallergenic and chemically neutral, it avoids causing any skin irritation and is safe for use with all lubricant varieties. Maintaining its cleanliness is straightforward, requiring nothing more than a simple wash with warm water and soap. ​ The glass is very temperature resistant, and can be put in boiling water for cleaning purposes or in the freezer/fridge for temperature play! Your glass dildo will never degrade over time and can last a lifetime if cared for properly.
Returns FAQ Returns Policy Before making a purchase, we encourage you to review the policies thoroughly. Should you have additional questions, our team is avaiblable to assist you. Please email us at glacialpleasures@gmail.com . Remember to include your order number and date of purchase. Returns Given the unique and artistic nature of our products, variations in color, size, weight, along with natural imperfections are to be expected and celebrated. Generally, we do not offer returns; however, we evaluate exceptions on an individual basis if the item is received damaged or broken. If you wish to discuss a return, please contact us within 7 days of receiving your order at glacialpleasures@gmail.com. The item must be unused and in its original packaging. We aim to facilitate your request with store credit. Prior authorization is required for all returns, without which we cannot proceed. Original shipping fees are non-refundable. Processing Returns Upon the return of your item, our team will conduct an inspection. Please allow up to 14 days for this process to complete. Damaged or Incorrect Items In cases of defective items or receipt of the wrong product, contact us at glacialpleasures@gmail.com within the first 7 days with your order number and photos of the issue. We are committed to resolving such matters promptly. Non-Returnable Items Please note, items purchased on sale or gift cards cannot be returned. Refunds We provide store credit in lieu of refunds. Take comfort in knowing store credits do not expire and can be utilized at any time convenient to you. Order Cancellation Although we cannot guarantee cancellation for every order, we encourage you to contact us as soon as possible at glacialpleasures@gmail.com with your order details. Should we be able to accommodate your request, a store credit will be issued. Please wait for our response before placing another order. Once an order is processed by our team, it cannot be canceled. Discount Codes Ensure all discount codes are applied during checkout. Unfortunately, we cannot apply discounts or issue credits if a code was forgotten. Discount codes are still valid for future purchases within their validity period. Shipping to Strict Countries We are aware of the strict customs regulations in certain countries regarding sexual products. To ease customs clearance and minimize the risk of confiscation, we omit branding and promotional materials in such shipments. Orders to these countries are made at the customer’s risk, with no refunds provided for confiscated parcels. By making a purchase, you acknowledge and agree to these terms. Should you have any further inquiries or require additional assistance, our team is readily available to help. Please don't hesitate to email us at info@glacialpleasures.com
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